White Papers

Xorbix Technologies, Inc., a leading provider of innovative software and IT solutions, has partnered with a large food manufacturing company in Wisconsin to revolutionize internal knowledge management through the implementation of an AI chatbot system. Leveraging innovative technologies such as Artificial Intelligence (AI), Machine Learning (ML), and Automation, Xorbix has developed a comprehensive solution tailored to meet the specific needs and objectives of this large food manufacturing company in Wisconsin.

The project aims to address the challenge of optimizing internal knowledge management by enabling employees to efficiently access critical information from extensive internal documents. Through seamless integration with Microsoft Teams and Azure services, the solution provides a unified platform for accessing and utilizing critical knowledge resources. The system comprises a Teams app serving as the user interface, a sophisticated chatbot hosted on Azure, and a web-based application leveraging the Bot Framework to manage user queries and responses. Key components include OpenAI Large Language Models and Azure AI Search, ensuring natural and accurate responses from the bot.

Features of the bot include advanced context detection using Large Language Models to determine the most relevant document index, token limits to manage costs effectively, and the ability to aid on a wide range of topics beyond the client’s domain specific information. Additionally, robust content moderation measures were implemented to prevent jailbreaking and abuse, safeguarding the integrity of the knowledge repository.