Xorbix Technologies
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Project Description

Xorbix partnered with a leading insurance provider known for delivering comprehensive coverage and services to homeowners, automobile owners, and businesses. The client’s extensive web application ecosystem supports daily customer and employee operations from policy issuance and claims processing to data-driven decision-making.

To modernize operations, the client needed expert support in revitalizing their core application without disrupting ongoing services. Leveraging Xorbix’s custom software development, application modernization, and enterprise integration services, our team worked closely with the client to enhance functionality, streamline workflows, and ensure system scalability across departments.

Challenge

Problem

1. The client’s existing application architecture had become complex and fragmented across multiple platforms.

2. Multiple internal and external systems operated with inconsistent data flow, causing inefficiencies.

3. Existing legacy modules required modernization without disrupting daily business processes.

4. Lack of unified documentation created gaps in understanding system dependencies and workflows.

5. Operational challenges emerged from maintaining productivity while upgrading critical systems.

6. The client required an external team that could quickly learn and operate their system like an in-house unit.

Project Goals

Knowledge & System Familiarization

  • Gain a deep understanding of the client’s multi-application architecture.
  • Mirror the client’s internal technical capabilities for seamless collaboration.
  • Establish smooth communication channels with in-house teams for rapid ramp-up.

Functionality & Maintainability Enhancement

  • Improve and extend existing system functionality to meet evolving needs.
  • Simplify workflows to ensure easier long-term system maintenance.
  • Integrate Xorbix’s enterprise software development expertise to ensure scalable, future-ready architecture.

Documentation & Issue Remediation

  • Create comprehensive documentation to preserve technical and process knowledge.
  • Identify, analyze, and fix pre-existing system bugs and performance issues.
  • Implement process insights and improvements to optimize long-term stability and user experience.

Solution

Xorbix established a dedicated, agile development team that seamlessly integrated with the client’s operations — ensuring business continuity while modernizing legacy systems, enhancing application functionality, and aligning every update with strategic business goals.

Integrated Team Alignment

  • Formed a dedicated cross-functional team mirroring the client’s internal structure.
  • Maintained close collaboration with business stakeholders through regular sprint reviews and planning sessions.
  • Ensured all improvements aligned with client objectives using enterprise software development services.

Dual-Focused Delivery Model

  • Split the team into two specialized units: one for ongoing maintenance and one for progressive development.
  • Balanced day-to-day operational support with continuous innovation and enhancement.
  • Leveraged Xorbix’s application modernization expertise to evolve legacy systems without disrupting service.

Continuous Learning and Adaptation

  • Adopted an agile, sprint-based workflow to ensure steady progress and continuous improvement.
  • Gradually gained deep knowledge of client systems to improve efficiency and response time.
  • Applied Xorbix’s agile delivery framework to accelerate ramp-up and maintain delivery consistency.

Incremental System Evolution

  • Implemented incremental code changes to enhance reliability and scalability.
  • Introduced updated functionalities in phases for minimal business disruption.
  • Focused on long-term system maintainability, security, and performance optimization.

High Level Architecture

Innovations

  • Enhanced maintainability through scalable architecture improvements across core systems.
  • Migrated stored procedures to extended columns, resolving critical data truncation issues
  • Implemented feature flags and parallel procedure execution for seamless system transitions.
  • Added stored payment method functionality, improving user convenience and transaction flow.
  • Emphasized code scalability and modularization, ensuring flexibility for future enhancements.

Security

  • Adopted secure coding practices across ASP.NET and SQL environments to prevent data breaches.
  • Introduced feature-flag-controlled deployments, reducing risks during live updates.
  • Ensured data integrity and consistency between DB2 and SQL databases through validated sync mechanisms.
  • Enforced restricted access controls for sensitive financial and payment modules.
  • Conducted regular regression and vulnerability testing, aligning with Xorbix’s enterprise security standards.

Core Technologies

  • Utilized a hybrid stack of NET Core, ASP.NET Framework, and Classic ASP for legacy support.
  • Integrated MS SQL and DB2 SQL databases for high-volume enterprise data management.
  • Leveraged Azure Function Apps for asynchronous processing and workflow automation.
  • Enabled cross-technology collaboration between VB.NET and C# for unified functionality.
  • Applied Xorbix’s system modernization expertise to ensure seamless interoperability across all systems.

Process

Agile Development Approach

  • Followed an agile methodology with iterative sprints to ensure continuous progress and adaptability.
  • Conducted regular sprint ceremonies including reviews, retrospectives, and planning sessions.
  • Maintained close coordination with client stakeholders to align evolving business goals with development priorities.
  • Used incremental delivery to achieve ongoing enhancements without disrupting existing operations.

Collaborative Team Structure

  • Divided into two dedicated units — one for ongoing support, the other for application enhancement.
  • Promoted cross-functional collaboration between front-end, back-end, and database experts.
  • Encouraged knowledge-sharing and open communication to strengthen understanding of complex systems.
  • Ensured synergy across both units, combining maintenance and innovation efforts seamlessly.

Quality Assurance & Knowledge Transfer

  • Implemented rigorous testing cycles to verify functional stability and data consistency.
  • Conducted code reviews and peer validations to uphold development standards.
  • Created detailed documentation for processes, workflows, and system dependencies.
  • Shared technical learnings with the client team, supporting long-term maintainability and autonomy.

Results

  • Improved Operational Efficiency: Agile implementation by Xorbix reduced issue resolution time and enhanced team productivity.
  • Significant Ticket Reduction: The client experienced a notable decline in support tickets through proactive issue elimination.
  • Enhanced Application Stability: System-level issues were remediated, resulting in smoother performance and reliability.
  • Streamlined Business Processes: Root-cause analysis and preventive measures minimized recurring incidents.
  • Continuous Collaboration: Xorbix’s managed services team maintained open communication, ensuring alignment with client goals.
  • Sustained Application Growth: Through modernization and agile iterations, the client’s platforms are now future ready.
Contact Xorbix

Partner with Xorbix Technologies, your trusted provider of custom software development, application modernization, and managed IT services, to optimize your enterprise systems for long-term stability and innovation.

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802 N. Pinyon Ct,
Hartland, WI 53029

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