Driving Financial Wellness Through Custom Digital Solutions

Xorbix developed a comprehensive digital ecosystem, perfectly balancing usability with powerful functionality:

1. Consumer Self-Service Portal:
   • Intuitive, responsive, and mobile-friendly interface
   • Provides clients with an embeddable modal (iframe) that can easily integrate into existing websites, enabling consumers to locate financial health resources quickly by entering their ZIP code and selecting categories such as housing, food, utilities, employment, and healthcare.
   • Offers immediate, accurate resource referrals with up-to-date information and availability.
2. Internal Customer Service Dashboard:
   • Features an intuitive dashboard that customer support representatives use to quickly search, identify, and refer customers to specific local resources during calls or digital interactions.
   • Allows representatives to directly send resource information to customers via email, significantly enhancing efficiency, customer satisfaction, and overall support effectiveness.
3. White-Label Hosted Solution:
   • Provides partners and financial institutions with customizable branding and styling options, allowing seamless integration into their existing digital environments.
   • Empowers partners to offer branded financial wellness services directly to their customer base, strengthening relationships and building trust.
4. Third-Party Integration API:
   • A highly scalable and secure API designed for effortless integration into third-party platforms and applications.
   • Enables seamless real-time access to the extensive database of financial resources, allowing partners to embed these resources into their own services and digital platforms effectively.
5. Analytics Platform:
   • Features comprehensive, user-friendly dashboards providing detailed insights into user behaviors, engagement metrics, demographics, geographic trends, and resource usage patterns.
   • Equips financial institutions and partners with actionable analytics, enabling targeted interventions, informed decision-making, and continuous improvement of their financial wellness initiatives.

All solutions utilize a centralized, continuously updated database of vetted resources, ensuring reliability, accuracy, and consistency.

Innovations:

• Real-Time Resource Matching: Smart algorithms ensure users always see the most relevant and up-to-date local resources.
• Flexible API Integration: Enables third-party partners to effortlessly deliver critical resources within their own platforms.
• Unified Resource Management: Centralized management of resources significantly enhances data quality and consistency.
• Advanced Analytics: Real-time tracking and reporting capabilities providing deep visibility into user interactions, engagement levels, and geographic insights.

High-Level Architecture:

The platforms leverage a modern Azure cloud-based infrastructure, with secure APIs providing rapid access to the resource database. The responsive front-end architecture guarantees optimal performance across devices, ensuring users have seamless experiences no matter their entry point.

Security:

Xorbix employed best practices for data protection, incorporating secure data handling, encryption both in transit and at rest, compliance with industry standards, and robust privacy controls.

Core Technologies:

• Frontend: React.js for dynamic and engaging user interfaces.
• Backend: Node.js and Express.js powering fast and secure API interactions.
• Database: MongoDB providing scalable, reliable data storage.
• Cloud Infrastructure: Azure ensuring performance, reliability, and security.