A Case Study on Teams Integrated AI Chatbot

In response to our client’s challenges, we developed an AI chatbot system integrated with Microsoft Teams and Azure services. This solution features a Teams app as the user interface, enabling employees to interact directly with the chatbot for information retrieval. Hosted on Azure, the chatbot uses OpenAI Large Language Models and Azure AI Search for accurate and natural responses. Key functionalities include advanced context detection, cost management through token limits, and robust content moderation to prevent misuse.

Key Features

• Integration with Microsoft Teams as the user interface.
• Use of OpenAI Large Language Models for natural language processing.
• Azure AI Search for efficient document retrieval.
• Context detection to find the most relevant documents.
• Per-user and company-wide token limits for cost management.
• Content moderation to prevent misuse.
• Capability to provide information on a wide range of topics.

Innovations

• Advanced context detection for accurate responses.
• Seamless integration with Teams and Azure services.
• Dynamic knowledge retrieval beyond domain-specific information.
• Robust content moderation.

High-Level Architecture

Security

The AI chatbot system prioritizes data integrity and security by leveraging the robust tools provided by Azure.

• Data Integrity: Azure Blob Storage ensures the integrity of stored documents through robust encryption protocols and access controls, safeguarding against unauthorized access or tampering.
• Azure Security Features: Leveraging Azure’s built-in security features, such as role-based access control and threat detection, protects sensitive information from unauthorized access and malicious activities.
• Compliance Standards: The system adheres to relevant privacy regulations, including HIPAA and GDPR, by implementing privacy-by-design principles and anonymizing personal information during transmission and storage.

Core Technologies/Technical Stack

• Microsoft Teams: Serves as the user interface, allowing seamless interaction with the chatbot.
• Azure Bot Framework: Manages user queries and responses, enabling robust bot functionality.
• OpenAI Large Language Models: Provides natural language processing capabilities for accurate and context-aware responses.
• Azure AI Search: Enhances search capabilities, ensuring efficient retrieval of relevant documents.
• Azure Blob Storage: Ensures secure and scalable storage of documents with robust encryption protocols.
• Azure Security Features: Includes role-based access control and threat detection to protect sensitive information.