Managed Application & Platform Services
Full, end-to-end ownership of your application or platform operations including 24/7 support, ongoing enhancements, and proactive performance management.
Our Managed Services Approach
Managed application services give organizations a reliable operations partner that takes full ownership of keeping their applications and platforms running, performing, and improving over time. We handle the day-to-day so your internal team can focus on what drives the business forward.
Our managed IT services model is built around proactive management, not reactive firefighting. We monitor continuously, respond fast, and manage ongoing enhancements in a structured way so your systems stay healthy and your users stay productive.
What We Focus On:
- Taking full operational ownership through managed application services
- Providing 24/7 application support so issues are caught and resolved before they impact users
- Managing application performance monitoring proactively rather than reactively
- Delivering ongoing enhancements through a structured managed IT services model
- Reducing operational burden on internal teams so they can focus on strategic work
Your Applications. Fully Managed.
24/7 Application Support & Monitoring
We provide around-the-clock 24/7 application support and monitoring to detect, respond to, and resolve issues before they escalate into outages or user-impacting problems.
What’s Included:Â
24/7 application support with defined response SLAs
Proactive monitoring and alerting across application layers
Incident triage, escalation, and resolution management
On-call coverage for critical systems and platforms
Incident post-mortems and root cause documentation
Application Performance Management
We implement and manage application performance monitoring practices that keep systems fast, reliable, and aligned with user expectations.
What’s Included:Â
Application performance monitoring tooling and dashboard setup
Performance baseline definition and SLA tracking
Bottleneck identification and remediation
Capacity planning and scaling recommendations
Regular performance reporting and trend analysis
Ongoing Enhancements & Feature Delivery
Our managed application services include a structured process for managing and delivering ongoing improvements, bug fixes, and new functionality without disrupting stable operations.
What’s Included:Â
Enhancement backlog management and prioritization
Structured release planning and change management
Bug fix and defect resolution within agreed SLAs
Feature delivery aligned with business priorities
Regression testing and release validation
Platform Operations & Administration
We manage the operational health of your underlying platforms as part of our managed IT services, including cloud environments, data platforms, and Databricks workspaces.
What’s Included:Â
Platform administration and environment management
Databricks workspace monitoring, optimization, and governance
Patch management and security updates
Integration monitoring and third-party dependency management
Cloud cost optimization and resource governance
Transition & Onboarding
We manage a structured transition into our managed application services model to ensure continuity, knowledge capture, and a smooth handoff with zero disruption.
What’s Included:Â
Application and platform discovery and documentation
Knowledge transfer from current team or vendor
Runbook development and operational playbook creation
Monitoring and alerting setup and baseline establishment
Phased transition with parallel support during handoff
Trusted by Leading Organizations
Case Studies
See Our Delivery Framework
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FAQs
Managed application services is a model where an external partner takes full operational responsibility for your applications or platforms including 24/7 application support, application performance monitoring, ongoing enhancements, and platform administration. It is a complete managed IT services arrangement rather than break-fix support.
Our 24/7 application support covers around-the-clock monitoring, incident detection, triage, escalation, and resolution across your applications and platforms. We define response SLAs based on severity so you know exactly what to expect when something goes wrong and we work to prevent issues before they happen.
Traditional break-fix support reacts to problems after they occur. Our managed application services model is proactive we monitor continuously, catch issues early, manage application performance monitoring against defined baselines, and handle ongoing improvements. It is full operational ownership, not reactive ticket handling.
Yes. Our managed application services include a structured process for managing bug fixes, enhancements, and new feature delivery within the same engagement. This gives organizations a single accountable partner for both keeping the lights on and continuously improving the application.
We manage a structured transition into our managed IT services model that includes application discovery, knowledge transfer, runbook development, and parallel support during the handoff period. Our goal is zero disruption to users and operations during transition.
SLAs are defined based on your application's criticality, usage patterns, and business requirements. Our 24/7 application support agreements typically define response and resolution targets by severity level from critical production outages to standard enhancement requests with clear escalation paths and reporting.
Yes. Our managed application services cover applications and platforms hosted across Azure, AWS, and GCP, as well as Databricks workspaces and data platform environments. We include cloud cost optimization, Databricks cluster governance, and resource management as part of our managed IT services scope.
Yes. We regularly transition managed application services responsibility from internal teams who want to refocus their capacity on strategic work. Our onboarding process is designed to capture institutional knowledge, document operational processes, and stand up our application performance monitoring and support practices with minimal disruption.
We maintain a structured enhancement backlog as part of our managed application services model. Priorities are set collaboratively based on business impact, urgency, and your defined governance process. We plan releases in structured cycles so improvements are delivered predictably alongside stable ongoing 24/7 application support.
Our managed IT services reporting covers incident volume and resolution metrics, application performance monitoring trends, SLA attainment, enhancement delivery status, and upcoming release planning. We provide regular reporting cadences and executive summaries so stakeholders always have clear visibility into application health and operational performance.
We’re Ready When You Are
Whether you have a clear goal, a rough idea, or a problem that needs fixing, we’re here for it.
Fill out the form and we’ll follow up to schedule a short, focused conversation. We’ll walk through what you’re trying to achieve, share how we work, and outline the next steps to move forward with confidence.
Address
802 N. Pinyon Ct,
Hartland, WI 53029
Billing Inquiries
(866) 568-8615
Information and Sales
info@xorbix.com